Alliance Insurance
Setting up a Customer Support Team in India with InsourceIndia
Background: Our client, the largest producer of international insurance, with a presence in 189 countries, aimed to establish sales and customer support teams across multiple time zones. However, setting up entities in each region was impractical and costly. While considering outsourcing, concerns arose regarding quality control and operational autonomy.
Strategy: InsourceIndia devised a combination of services to help the client build a dedicated team in India while ensuring compliance and standard benefits. This approach avoided the need for the client to establish a legal entity in India or having any prior experience recruiting or managing a team in the country.
Impact on Business Operations
The client not only set up their team in India with relative ease but also started handling sales and customer support operations in the subcontinent and APAC regions with efficiency. Remarkably, they achieved this while reducing their annual labor costs by 2.5 times. Moreover, they bypassed the necessity of setting up their own entity in the country to access top talent, resulting in significant savings. These savings included expenses related to registration, administrative charges, and HR fees, amounting to approximately USD 45,000 for the initial year.
Implementation Process
Future Endeavors
Satisfied with the efficiency of their Indian team, the client plans to expand operations further by introducing a night shift team to serve clients in Europe and North America.
Ready To Grow