[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” next_background_color=”#ffffff” admin_label=”Header” module_class=”herosec” _builder_version=”4.18.0″ use_background_color_gradient=”on” background_color_gradient_direction=”260deg” background_color_gradient_stops=”#2b28be 24%|#09085a 100%” background_color_gradient_start=”#8624E1″ background_color_gradient_start_position=”25%” background_color_gradient_end=”#3607A6″ background_image=”https:\/\/insourceindia.com\/wp-content\/uploads\/2022\/09\/inner-head.png” parallax=”on” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”10vw||15vw||false|false” custom_padding_tablet=”100px||100px||true” custom_padding_phone=”||||true” bottom_divider_style=”ramp2″ bottom_divider_height=”200px” bottom_divider_height_tablet=”150px” bottom_divider_height_phone=”110px” bottom_divider_height_last_edited=”on|phone” da_disable_devices=”off|off|off” saved_tabs=”all” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ width=”100%” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”0px|15px|0px|15px|false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ admin_label=”Column” _builder_version=”4.27.4″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ text_font=”Poppins||||||||” text_text_color=”#FFFFFF” text_line_height=”1.8em” header_font=”Poppins|600|||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”52px” header_line_height=”1.2em” header_3_font=”|700|||||||” header_3_text_align=”center” header_3_text_color=”#ffffff” header_3_font_size=”24px” header_3_letter_spacing=”10px” header_3_line_height=”2em” header_4_font=”Poppins||||||||” header_4_text_align=”center” header_4_text_color=”#FFFFFF” header_4_font_size=”24px” header_4_line_height=”1.3em” header_6_font=”Poppins|500|||||||” header_6_text_align=”center” header_6_text_color=”#FFFFFF” header_6_font_size=”16px” header_6_line_height=”1.5em” text_orientation=”center” background_layout=”dark” width=”100%” max_width=”750px” module_alignment=”center” custom_margin=”|0px||||” custom_padding=”||||false|false” hover_enabled=”0″ header_font_size_tablet=”40px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” header_3_font_size_tablet=”16px” header_3_font_size_phone=”14px” header_3_font_size_last_edited=”on|phone” header_3_letter_spacing_tablet=”5px” header_3_letter_spacing_phone=”” header_3_letter_spacing_last_edited=”on|tablet” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Background: Our client, the largest producer of international insurance, with a presence in 189 countries, aimed to establish sales and customer support teams across multiple time zones. However, setting up entities in each region was impractical and costly. While considering outsourcing, concerns arose regarding quality control and operational autonomy.<\/p>\n
Strategy: InsourceIndia devised a combination of services to help the client build a dedicated team in India while ensuring compliance and standard benefits. This approach avoided the need for the client to establish a legal entity in India or having any prior experience recruiting or managing a team in the country.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.18.0″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png” title_text=”case-study-alliance-insurance” _builder_version=”4.27.4″ _module_preset=”default” border_radii=”on|4px|4px|4px|4px” border_width_all=”4px” border_color_all=”#FFFFFF” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Get Started” _builder_version=”4.18.0″ background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”50px|15px|70px|15px|false|false” custom_padding_tablet=”50px|15px|70px|15px|false|false” custom_padding_phone=”50px|15px|0px|15px|false|false” da_disable_devices=”off|off|off” saved_tabs=”all” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.18.0″ width=”100%” custom_margin=”|||” custom_padding=”0px||0px||false|false” use_custom_width=”on” custom_width_px=”1700px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance-impact.png” title_text=”case-study-alliance-insurance-impact” align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][ba_gradient_heading title=”Impact on Business Operations” html_tag=”h2″ primary_color=”#1e1b97″ secondary_color=”#086f99″ admin_label=”Torque Gradient Heading” module_class=”main-head” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Poppins|700|||||||” title_text_align=”left” title_font_size=”45px” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][\/ba_gradient_heading][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ text_font=”Poppins||||||||” text_font_size=”17px” text_line_height=”1.8em” ul_font=”||||||||” header_font=”||||||||” header_text_align=”left” header_text_color=”#5b5b5b” header_2_font=”Poppins|600|||||||” header_2_text_align=”center” header_2_text_color=”#5b5b5b” header_2_font_size=”32px” header_2_line_height=”1.2em” header_3_font=”||||||||” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”|||” custom_padding=”|0px||0px|false|false” header_2_font_size_tablet=”35px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]The client not only set up their team in India with relative ease but also started handling sales and customer support operations in the subcontinent and APAC regions with efficiency. Remarkably, they achieved this while reducing their annual labor costs by 2.5 times. Moreover, they bypassed the necessity of setting up their own entity in the country to access top talent, resulting in significant savings. These savings included expenses related to registration, administrative charges, and HR fees, amounting to approximately USD 45,000 for the initial year.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#f2f2f2″ custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”50px|0px|50px|0px|false|false” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][ba_gradient_heading title=”Implementation Process” html_tag=”h2″ primary_color=”#1e1b97″ secondary_color=”#086f99″ admin_label=”Torque Gradient Heading” module_class=”main-head” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Poppins|700|||||||” title_text_align=”center” title_font_size=”45px” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][\/ba_gradient_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][ba_icon_box icon=”||fa||900″ description=”Building the Team: InsourceIndia helped with the identification, assessment, and onboarding of top sales and customer support candidates in India. Services included employer branding, job description analysis, market research, candidate screening, interview coordination, optional technical assessments, salary negotiation support, and offer release.” icon_size=”40px” icon_spacing=”30px” title_spacing=”20px” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Poppins|700|||||||” title_text_color=”#086f99″ description_font=”Poppins||||||||” description_font_size=”16px” description_line_height=”1.8em” background_color=”#FFFFFF” global_colors_info=”{}”][\/ba_icon_box][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][ba_icon_box icon=”||fa||900″ description=”Employer of Record: After the client finalized their team following the interviews, InsourceIndia onboarded the candidates as the legal employer. Meanwhile, our client maintained their position as the principal employer, overseeing daily operational activities, performance management, and retaining sole authority over the team’s culture and values.” icon_size=”40px” icon_spacing=”30px” title_spacing=”20px” admin_label=”Torque Icon Box” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Poppins|700|||||||” title_text_color=”#086f99″ description_font=”Poppins||||||||” description_font_size=”16px” description_line_height=”1.8em” background_color=”#FFFFFF” global_colors_info=”{}”][\/ba_icon_box][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][ba_icon_box icon=”||fa||900″ description=”Infrastructure: InsourceIndia assisted in securing the necessary equipment and facilities for the team to operate smoothly in India.” icon_size=”40px” icon_spacing=”30px” title_spacing=”20px” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Poppins|700|||||||” title_text_color=”#086f99″ description_font=”Poppins||||||||” description_font_size=”16px” description_line_height=”1.8em” background_color=”#FFFFFF” global_colors_info=”{}”][\/ba_icon_box][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Get Started” _builder_version=”4.18.0″ background_enable_color=”off” custom_margin=”0px||0px||false|false” custom_padding=”50px|15px|34px|15px|false|false” custom_padding_tablet=”50px|15px|70px|15px|false|false” custom_padding_phone=”50px|15px|0px|15px|false|false” da_disable_devices=”off|off|off” saved_tabs=”all” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ width=”100%” custom_margin=”|||” custom_padding=”0px||0px||false|false” custom_css_main_element=”align-items: center;” use_custom_width=”on” custom_width_px=”1700px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][ba_gradient_heading title=”Future Endeavors” html_tag=”h2″ primary_color=”#1e1b97″ secondary_color=”#086f99″ admin_label=”Torque Gradient Heading” module_class=”main-head” _builder_version=”4.27.4″ _module_preset=”default” title_font=”Poppins|700|||||||” title_text_align=”left” title_font_size=”45px” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][\/ba_gradient_heading][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ text_font=”Poppins|600|||||||” text_font_size=”21px” text_line_height=”1.8em” ul_font=”||||||||” header_font=”||||||||” header_text_align=”left” header_text_color=”#5b5b5b” header_2_font=”Poppins|600|||||||” header_2_text_align=”center” header_2_text_color=”#5b5b5b” header_2_font_size=”32px” header_2_line_height=”1.2em” header_3_font=”||||||||” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”|||” custom_padding=”|0px||0px|false|false” header_2_font_size_tablet=”35px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]Satisfied with the efficiency of their Indian team, the client plans to expand operations further by introducing a night shift team to serve clients in Europe and North America.
\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/insourceindia.com\/wp-content\/uploads\/2023\/11\/Conclusion.jpg” title_text=”Conclusion” align=”center” force_fullwidth=”on” _builder_version=”4.18.0″ _module_preset=”default” module_alignment=”center” custom_css_main_element=”margin: auto;” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_font=”Poppins||||||||” text_font_size=”64px” text_line_height=”1.8em” custom_padding=”0px|||||” locked=”off” global_colors_info=”{}”]<\/p>\n
Ready To Grow<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”\/contact-us\/” button_text=”Get Free Consultation” button_alignment=”center” _builder_version=”4.18.0″ custom_button=”on” button_text_size=”16px” button_bg_use_color_gradient=”on” button_bg_color_gradient_direction=”90deg” button_bg_color_gradient_stops=”#4a46ff 0%|#49beff 99%” button_bg_color_gradient_start=”#f92c8b” button_bg_color_gradient_end=”#b02cd6″ button_border_width=”0px” button_border_color=”rgba(0,0,0,0)” button_border_radius=”30px” button_font=”Poppins|600|||||||” background_layout=”dark” custom_margin=”-28px||||false|false” custom_padding=”14px|50px|14px|50px|true|true” button_letter_spacing_hover=”5.5px” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on|hover” button_letter_spacing__hover=”” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Global Insurance Company Setting up a Customer Support Team in India with InsourceIndia Background: Our client, the largest producer of international insurance, with a presence in 189 countries, aimed to establish sales and customer support teams across multiple time zones. However, setting up entities in each region was impractical and costly. While considering outsourcing, concerns […]<\/p>\n","protected":false},"author":8,"featured_media":7261,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[10],"tags":[],"class_list":["post-7243","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study"],"aioseo_notices":[],"rttpg_featured_image_url":{"full":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",568,379,false],"landscape":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",568,379,false],"portraits":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",568,379,false],"thumbnail":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance-150x150.png",150,150,true],"medium":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance-300x200.png",300,200,true],"large":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",568,379,false],"1536x1536":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",568,379,false],"2048x2048":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",568,379,false],"trp-custom-language-flag":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",18,12,false],"et-pb-post-main-image":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance-400x250.png",400,250,true],"et-pb-post-main-image-fullwidth":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",568,379,false],"et-pb-portfolio-image":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance-400x284.png",400,284,true],"et-pb-portfolio-module-image":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance-510x379.png",510,379,true],"et-pb-portfolio-image-single":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",568,379,false],"et-pb-gallery-module-image-portrait":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance-400x379.png",400,379,true],"et-pb-post-main-image-fullwidth-large":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",568,379,false],"et-pb-image--responsive--desktop":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",568,379,false],"et-pb-image--responsive--tablet":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance.png",568,379,false],"et-pb-image--responsive--phone":["https:\/\/insourceindia.com\/wp-content\/uploads\/2025\/07\/case-study-alliance-insurance-480x320.png",405,270,true]},"rttpg_author":{"display_name":"webmaster","author_link":"https:\/\/insourceindia.com\/nl\/author\/webmaster\/"},"rttpg_comment":0,"rttpg_category":"Case Study<\/a>","rttpg_excerpt":"Global Insurance Company Setting up a Customer Support Team in India with InsourceIndia Background: Our client, the largest producer of international insurance, with a presence in 189 countries, aimed to establish sales and customer support teams across multiple time zones. However, setting up entities in each region was impractical and costly. While considering outsourcing, concerns…","_links":{"self":[{"href":"https:\/\/insourceindia.com\/nl\/wp-json\/wp\/v2\/posts\/7243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insourceindia.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insourceindia.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insourceindia.com\/nl\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/insourceindia.com\/nl\/wp-json\/wp\/v2\/comments?post=7243"}],"version-history":[{"count":13,"href":"https:\/\/insourceindia.com\/nl\/wp-json\/wp\/v2\/posts\/7243\/revisions"}],"predecessor-version":[{"id":7865,"href":"https:\/\/insourceindia.com\/nl\/wp-json\/wp\/v2\/posts\/7243\/revisions\/7865"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insourceindia.com\/nl\/wp-json\/wp\/v2\/media\/7261"}],"wp:attachment":[{"href":"https:\/\/insourceindia.com\/nl\/wp-json\/wp\/v2\/media?parent=7243"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insourceindia.com\/nl\/wp-json\/wp\/v2\/categories?post=7243"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insourceindia.com\/nl\/wp-json\/wp\/v2\/tags?post=7243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}